FAQ

Do I need to register to shop?

Yes. Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

How do I create an account?

Click here to register by filling in your details and following the instructions.

By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.

Will you pass my details to any other companies?

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.

What do I do if I have forgotten my password or my password does not work?

If you’ve forgotten your password, just click the ‘Forgotten Your Password’ and a link to reset your password will be emailed to you right away

What is your online security policy?

We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.

How do I place an order?

1. First step is to register with us as a member by clicking here.
2. All you need to do now is browse! You can browse by category located along the bottom of the page
3. Once you have found the item you want, select your size and click on the ADD TO CART
4. You can either click on the ‘Continue shopping’ or review the items in your cart by clicking on ‘View cart & checkout’. 
5. If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. 

What do I do if there’s a problem with my order?

Our customer service representatives are more than happy to help you. You may contact us at +60 19-656 8360

What payment methods do you accept?

• Online banking
• senangPay 

I couldn’t proceed with payment and my order status is Pending. How do I proceed?

Kindly contact us immediately and we’ll assist in cancelling your order so that you can place a new one. We’d ask for your kind assistance not to bank in/transfer the amount to our bank account as we can’t guarantee the item you purchased is still in stock. In the case that you made a payment manually, we will have to refund you.

Can I cancel my order?

You will need to call us on our customer service line as soon as possible so that we won’t process your order. Unfortunately, we are not able to cancel selected items. If you wish to proceed with cancellation, we can only cancel the whole order. If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed. Please find ‘Return’ section below.

Why was my order cancelled? 

In most cases, orders are automatically cancelled if we do not receive payments from you. However, if the amount has been deducted from your bank account, kindly contact us at +60 19-656 8360 and we’ll check accordingly.

How do I add an item to my order after checking out?

You will need to make a separate order altogether.

I received my order, but one of them is missing. What do I do?

We are terribly sorry about that! Please contact our customer service with your order number and the item you did not receive at +60 19-656 8360

I’ve received an incorrect item in my order. What do I do?

We are terribly sorry about that! Please contact our customer service at +60 19-656 8360 , send the photo of the incorrect item and the item you did not receive to us. You will then need to return the incorrectly received item back to us.

Can I change my address once my order is placed?

It is best to contact us immediately and provide us the order number and correct address as soon as order is placed. If it is doable, we will assist you accordingly in amending the address.

When will you process my orders?

Orders are processed within 24 hours. However, for orders placed on weekends and Public Holiday, they will be processed on the next working day.

Which address should I ship my order to?

It is best to use an address in which you wish to receive the item or have a person ready to accept the parcel.

Are items in my cart reserved for me?

Putting an item into your cart does not reserve or hold that item for you. Until you proceed to checkout and make payment, that item will still be available to other buyers.

Why is my item notified as Out of Stock?

We perform stringent quality checks and if your item is the last piece available that failed our checks, we will cancel and refund (for pre-paid) the item even if your order was confirmed. You will then receive an email notification upon cancellation.

(Will update soon)

Who is eligible to sell items through your Preloved Program?

Preloved Program is only eligible for our Titanium members 

How does it work?

1. 1. You can send your item that you wish to sell, and inspection will be done to ensure items are qualified to be sell as preloved item.
   2. One live session on preloved item will be held to sell your items.

• Kindly note that payment only made to you once your item is sold.

Others

Can you help me sell my item?

Yes, we can help you to sell your item provided that item was bought from LVS. Please be advised that payment only will be made to you once your item is sold.